Support Center

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Notices:

• Please select your profile for dedicated service.

• Due to the time difference, obtaining support through email is the optimal choice.

B2B Solutions

This channel is dedicated to wholesalers, project contractors, and brands seeking reliable manufacturing partners.

With **20+ years** in OEM kitchen fixtures production, we provide:

✓ Custom design & technical drawings

✓ Flexible MOQ (from 50pcs)

✓ CE/CUPC/NSF certifications

✓ Global logistics support

Why Global Buyers Choose New Span?

✓ Factory-Direct Pricing: Eliminate middleman markups

✓ R&D Support: 3D drawings & prototype development

✓ Stringent QC: 100% pressure & leakage testing

✓ Export Expertise: FOB/CIF terms, document processing

B2B Purchasing FAQs:

> Q: What’s your MOQ for OEM orders?
A: Standard MOQ starts at 50 units – contact us for small-batch projects.

> Q: Can you match my existing product design?
A: Yes! Provide samples/blueprints for 1:1 reproduction.

> Q: Lead time for 20ft container to Europe?
A: 30-35 days after sample approval (including production & shipping)

Complete the form below for dedicated B2B assistance:

Consumer Support

This channel is help you get product help, warranty claims, or installation advice in minutes.

Kitchen Fixtures Warranty & Replacement | New Span Customer Care

✓ Video guides for DIY fixes
✓ Free spare parts for registered products
✓ Live chat with kitchen fixtures experts

Why Trust Us?

New Span Support Advantages:

✓ 10-Year Warranty on stainless steel faucets & sinks

✓ 7-day/week live chat support

✓ 4.8/5 rating from 50K+ homeowners

Tell us your issue below ↓

Building Global Kitchen Solution Networks Together

Join New Span Global Partnership Program for Shared Growth Opportunities

Why Partner With New Span Globally?

✓ Global Supply Chain
Efficient logistics covering 120+ countries

✓ Co-Marketing Support
Regional promotion fund + digital toolkit

✓ Tech Innovation
Early access to R&D breakthroughs

Success Case

Established supply partnership with South American sanitaryware retail chain:

– Delivered comprehensive kitchen sets (faucets/sinks/soap dispensers/draining racks)

– Maintained monthly volume: 1,000+ sets with customized accessory configurations

» Integrated solution reduces procurement complexity

» Bulk packaging optimized for big-box retailer logistics

Strategic OEM collaboration for North American premium faucet brand:

– Developed 30+ SKUs through joint R&D initiatives

– Guaranteed monthly delivery: 500 pcs of custom-finished products

» Patented Technology compliance

» Quick-change production line for small-batch customization

E-commerce solutions partner for Middle Eastern online brand:

– Supplied market-specific faucets + full e-commerce assets pack

– Achieved 30% sales growth post-implementation

– Sustained monthly shipments: 100 pcs with FBN-compliant packaging

» Turnkey brand elevation: 3D renders/video demos/multilingual specs

» Plug-and-play integration with Noon/Amazon platforms